Illustration of a hand selecting a customer satisfaction rating on a scale ranging from unhappy to happy, with text asking “How well do you know your customers?”

Knowing Something About Your Customer

Is Just as Important as Knowing Everything About Your Product Knowing something about your customer is just as important as...

Classical statue of a thoughtful philosopher resting his chin on his hand, with bold text reading “Know Thyself” against a golden background.

The Five-Step Challenge to Know Yourself

“We know what we are, but know not what we may be.” – William Shakespeare At some point in your...

Large stone numbers reading 2025 standing on a horizon at sunset, symbolizing reflection, transition, and looking back on the year.

Looking Back at 2025 and Preparing for 2026: Lessons and Growth

2025 was a year filled with opportunities, challenges, and moments of profound learning. Reflecting on the past year, I’ve come...

Man in a plaid shirt pinching his nose and holding his arm out, reacting negatively as if rejecting a bad smell or unwanted situation.

YES!  I don’t want your business

Some businesses say they want more sales but ignore calls, skip follow-ups, and push customers away. Steve Feld exposes the small habits costing you big revenue.