Posts by Steve Feld

Scrabble tiles spell 'STOP MAKING EXCUSES' on a light surface.

Don’t be an Excusiologist

A farmer went to his neighboring farmer’s home in hopes that he might borrow a rope. “Oh, good and faithful...

Thumbs up and thumbs down arranged around the word 'Customer', with terms like Service, Quality, Efficiency, and Reliability highlighted for customer service focus.

3 Steps to The Perfect Customer Experience

Ultimately, your business exists to do two things: •    Attract customers•    Satisfy customers If your business doesn’t perform these two...

Word cloud centered on reputation management terminology, with the phrase REPUTATION MANAGEMENT in white and blue keywords around it (online marketing theme).

Practical Reasons Why Businesses Need Social Media

Where Are Your Customers?Social media is no longer optional; it’s where your customers live, shop, and interact. As Jacob Morgan...

Man wearing glasses and a denim jacket points at a bordered speech bubble that reads: '10 Questions every Small Business Owner Should Ask Themselves'.

Ten Questions Every Small Business Owner Should Ask Themselves (But Probably Don’t)

I’ve worked for and started several businesses. Along the way, I’ve learned a lot, from books, seminars, other people, and...

Diverse hands come together in a fist bump over a wooden desk with laptops and phones, signaling teamwork.

5 Ways to Collaborate Effectively

Simple strategies to boost teamwork, communication, and results. In today’s fast-paced, hybrid work environment, effective collaboration is the key to...

Row of red cubes bearing white letters spell 'SUCCESS' and 'FAILURE', laid in a line for outcomes.

Make failure the beginning of Greatness

By Harvey MacKay The African impala can jump to a height of over 10 feet and cover a distance of...

Word cloud graphic highlighting online reputation management concepts like reviews, ratings, branding, and social media.

4 Powerful Strategies for Managing Your Online Reputation

True story: In 2006, as the keynote speaker was delivering their high-powered speech at a tech conference in Japan, a...

Close-up of a fountain pen tip on a dark background, symbolizing persuasive communication, clarity of message, and effective sales storytelling.

Best Answer to “Sell Me This Pen” I Have Ever Seen

I personally never thought anyone would say, “Sell me this pen” in a sales interview. I was wrong. It will...

Graphic displaying the text “10 Marketing Must-Haves for Your Business” with a smartphone and gear icons representing digital marketing tools.

Ten Marketing Must-Haves for Your Business

Marketing is the engine that drives growth for any business. Without it, even the best products or services can go...

Text graphic reading “13 Smart Tips for Managing Change in Your Business” on a simple neutral gradient background.

13 Smart Tips for Managing Change in Your Business

Change is hard. Every small business owner knows it, whether it’s launching a new product, restructuring your team, or shifting...